Checked
California Consumer Financial Complaints
Complaints from California consumers sent to the CFPB, 10/01/2025 to 09/30/2026
Consumer complaints are not verified by the CFPB, and counts are not a rating.
- Complaints, last 12 months
- 647,455
- Most common product
- Credit reporting or other personal consumer reports
- 88.8% of complaints
- Timely company response
- 99.6%
- Of complaints with a response
- Per 100,000 residents
- 1,648
Complaints by product
- Credit reporting or other personal consumer reports574,73088.8%
- Debt collection27,8834.3%
- Credit card15,0882.3%
- Checking or savings account12,2841.9%
- Money transfer, virtual currency, or money service4,8330.7%
- Mortgage4,0670.6%
- Vehicle loan or lease2,8430.4%
- Payday loan, title loan, personal loan, or advance loan2,2240.3%
- Student loan1,9750.3%
- Prepaid card1,0500.2%
Companies with the most complaints from California
Swipe the table sideways to see more columns.
| # | Company | Complaints |
|---|---|---|
| 1 | Transunion Intermediate Holdings, Inc. | 201,435 |
| 2 | Equifax, Inc. | 183,071 |
| 3 | Experian Information Solutions Inc. | 174,621 |
| 4 | Bank of America, National Association | 4,753 |
| 5 | JPMorgan Chase & Co. | 4,650 |
| 6 | Wells Fargo & Company | 4,379 |
| 7 | Citibank, N.a. | 4,223 |
| 8 | Capital One Financial Corporation | 3,811 |
| 9 | Lexisnexis | 2,793 |
| 10 | Encore Capital Group Inc. | 2,377 |
| 11 | Portfolio Recovery Associates, LLC | 2,323 |
| 12 | Synchrony Financial | 2,262 |
| 13 | Resurgent Capital Services L.P. | 2,162 |
| 14 | CL Holdings LLC | 2,022 |
| 15 | CBC Companies, Inc. | 1,883 |
| 16 | American Express Company | 1,764 |
| 17 | Bread Financial Holdings, Inc. | 1,565 |
| 18 | Paypal Holdings, Inc | 1,554 |
| 19 | U.S. Bancorp | 1,519 |
| 20 | Block, Inc. | 1,354 |
| 21 | Goldman Sachs Bank USA | 1,189 |
| 22 | Chime Financial Inc | 1,149 |
| 23 | Affirm Holdings, Inc | 999 |
| 24 | Mohela | 957 |
| 25 | Navy Federal Credit Union | 868 |
Frequently asked questions
- Which company gets the most complaints in California?
- From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from California consumers (201,435).
- What is the CFPB Consumer Complaint Database?
- The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
- Does a high number of complaints mean a company is bad?
- Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
- How do I file a complaint?
- You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.
Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026