Checked
Florida Consumer Financial Complaints
Complaints from Florida consumers sent to the CFPB, 10/01/2025 to 09/30/2026
Consumer complaints are not verified by the CFPB, and counts are not a rating.
- Complaints, last 12 months
- 996,606
- Most common product
- Credit reporting or other personal consumer reports
- 93.0% of complaints
- Timely company response
- 99.7%
- Of complaints with a response
- Per 100,000 residents
- 4,446
Complaints by product
- Credit reporting or other personal consumer reports927,30993.0%
- Debt collection35,3873.6%
- Credit card10,1101.0%
- Checking or savings account9,0190.9%
- Mortgage3,5180.4%
- Money transfer, virtual currency, or money service3,4490.3%
- Vehicle loan or lease3,2180.3%
- Payday loan, title loan, personal loan, or advance loan2,0050.2%
- Student loan1,5660.2%
- Debt or credit management6210.1%
Most common issues
- Incorrect information on your report582,96958.5%
- Improper use of your report190,46319.1%
- Problem with a company's investigation into an existing problem148,96614.9%
- Attempts to collect debt not owed16,8991.7%
- Took or threatened to take negative or legal action7,4940.8%
- Written notification about debt5,8240.6%
- Managing an account5,1730.5%
- False statements or representation3,5660.4%
- Problem with fraud alerts or security freezes3,5250.4%
- Problem with a purchase shown on your statement3,3260.3%
Companies with the most complaints from Florida
Swipe the table sideways to see more columns.
| # | Company | Complaints |
|---|---|---|
| 1 | Transunion Intermediate Holdings, Inc. | 325,097 |
| 2 | Equifax, Inc. | 292,110 |
| 3 | Experian Information Solutions Inc. | 280,408 |
| 4 | Lexisnexis | 5,564 |
| 5 | CBC Companies, Inc. | 4,015 |
| 6 | Capital One Financial Corporation | 3,748 |
| 7 | Bank of America, National Association | 3,271 |
| 8 | Resurgent Capital Services L.P. | 3,047 |
| 9 | CL Holdings LLC | 3,036 |
| 10 | JPMorgan Chase & Co. | 2,941 |
| 11 | Wells Fargo & Company | 2,909 |
| 12 | Encore Capital Group Inc. | 2,888 |
| 13 | Citibank, N.a. | 2,708 |
| 14 | Portfolio Recovery Associates, LLC | 2,653 |
| 15 | Synchrony Financial | 1,857 |
| 16 | CCS Financial Services, Inc. | 1,607 |
| 17 | American Express Company | 1,473 |
| 18 | Block, Inc. | 1,288 |
| 19 | Bread Financial Holdings, Inc. | 1,272 |
| 20 | Early Warning Services, LLC | 1,183 |
| 21 | Truist Financial Corporation | 1,165 |
| 22 | Navy Federal Credit Union | 1,161 |
| 23 | Corelogic Inc | 1,065 |
| 24 | I.C. System, Inc. | 997 |
| 25 | Fidelity National Information Services, Inc. (FNIS) | 956 |
Frequently asked questions
- Which company gets the most complaints in Florida?
- From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from Florida consumers (325,097).
- What is the CFPB Consumer Complaint Database?
- The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
- Does a high number of complaints mean a company is bad?
- Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
- How do I file a complaint?
- You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.
Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026