Checked
Illinois Consumer Financial Complaints
Complaints from Illinois consumers sent to the CFPB, 10/01/2025 to 09/30/2026
Consumer complaints are not verified by the CFPB, and counts are not a rating.
- Complaints, last 12 months
- 297,789
- Most common product
- Credit reporting or other personal consumer reports
- 92.1% of complaints
- Timely company response
- 99.6%
- Of complaints with a response
- Per 100,000 residents
- 2,346
Complaints by product
- Credit reporting or other personal consumer reports274,39192.1%
- Debt collection10,9713.7%
- Credit card3,6191.2%
- Checking or savings account3,4181.1%
- Money transfer, virtual currency, or money service1,4860.5%
- Mortgage1,2200.4%
- Vehicle loan or lease9810.3%
- Student loan8390.3%
- Payday loan, title loan, personal loan, or advance loan5290.2%
- Prepaid card2190.1%
Companies with the most complaints from Illinois
Swipe the table sideways to see more columns.
| # | Company | Complaints |
|---|---|---|
| 1 | Transunion Intermediate Holdings, Inc. | 96,892 |
| 2 | Equifax, Inc. | 84,421 |
| 3 | Experian Information Solutions Inc. | 79,292 |
| 4 | Lexisnexis | 3,308 |
| 5 | CBC Companies, Inc. | 1,780 |
| 6 | JPMorgan Chase & Co. | 1,385 |
| 7 | CL Holdings LLC | 1,383 |
| 8 | Capital One Financial Corporation | 1,370 |
| 9 | Resurgent Capital Services L.P. | 1,155 |
| 10 | Citibank, N.a. | 1,049 |
| 11 | Encore Capital Group Inc. | 976 |
| 12 | Portfolio Recovery Associates, LLC | 846 |
| 13 | Bank of America, National Association | 748 |
| 14 | Fidelity National Information Services, Inc. (FNIS) | 711 |
| 15 | Chime Financial Inc | 569 |
| 16 | Block, Inc. | 530 |
| 17 | Synchrony Financial | 492 |
| 18 | Wells Fargo & Company | 471 |
| 19 | Early Warning Services, LLC | 470 |
| 20 | U.S. Bancorp | 462 |
| 21 | I.C. System, Inc. | 454 |
| 22 | CCS Financial Services, Inc. | 449 |
| 23 | Kriya Capital, LLC | 403 |
| 24 | Mohela | 389 |
| 25 | Bread Financial Holdings, Inc. | 381 |
Frequently asked questions
- Which company gets the most complaints in Illinois?
- From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from Illinois consumers (96,892).
- What is the CFPB Consumer Complaint Database?
- The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
- Does a high number of complaints mean a company is bad?
- Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
- How do I file a complaint?
- You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.
Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026
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