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Massachusetts Consumer Financial Complaints

Complaints from Massachusetts consumers sent to the CFPB, 10/01/2025 to 09/30/2026

Consumer complaints are not verified by the CFPB, and counts are not a rating.

Complaints, last 12 months
84,610
Most common product
Credit reporting or other personal consumer reports
89.6% of complaints
Timely company response
99.6%
Of complaints with a response
Per 100,000 residents
1,201

Complaints by product

  • Credit reporting or other personal consumer reports75,81789.6%
  • Debt collection2,9833.5%
  • Credit card1,9752.3%
  • Checking or savings account1,4521.7%
  • Money transfer, virtual currency, or money service6750.8%
  • Mortgage5200.6%
  • Student loan4010.5%
  • Vehicle loan or lease3660.4%
  • Payday loan, title loan, personal loan, or advance loan2120.3%
  • Prepaid card1170.1%

Companies with the most complaints from Massachusetts

Swipe the table sideways to see more columns.

#CompanyComplaints
1Transunion Intermediate Holdings, Inc.26,071
2Equifax, Inc.23,613
3Experian Information Solutions Inc.23,512
4Capital One Financial Corporation689
5Bank of America, National Association675
6Citibank, N.a.462
7JPMorgan Chase & Co.394
8Lexisnexis379
9Synchrony Financial281
10Encore Capital Group Inc.269
11Paypal Holdings, Inc268
12Santander Holdings USA, Inc.263
13Portfolio Recovery Associates, LLC253
14CL Holdings LLC245
15Resurgent Capital Services L.P.245
16American Express Company244
17Citizens Financial Group, Inc.239
18Wells Fargo & Company211
19Bread Financial Holdings, Inc.210
20TD Bank US Holding Company207
21CBC Companies, Inc.205
22Block, Inc.202
23Barclays Bank Delaware200
24Mohela177
25Chime Financial Inc164

Frequently asked questions

Which company gets the most complaints in Massachusetts?
From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from Massachusetts consumers (26,071).
What is the CFPB Consumer Complaint Database?
The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
Does a high number of complaints mean a company is bad?
Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
How do I file a complaint?
You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.

Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026

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