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North Carolina Consumer Financial Complaints

Complaints from North Carolina consumers sent to the CFPB, 10/01/2025 to 09/30/2026

Consumer complaints are not verified by the CFPB, and counts are not a rating.

Complaints, last 12 months
250,980
Most common product
Credit reporting or other personal consumer reports
90.5% of complaints
Timely company response
99.5%
Of complaints with a response
Per 100,000 residents
2,339

Complaints by product

  • Credit reporting or other personal consumer reports227,11490.5%
  • Debt collection13,1315.2%
  • Credit card2,9031.2%
  • Checking or savings account2,8361.1%
  • Money transfer, virtual currency, or money service1,3270.5%
  • Mortgage1,0720.4%
  • Vehicle loan or lease9380.4%
  • Student loan7250.3%
  • Payday loan, title loan, personal loan, or advance loan6410.3%
  • Prepaid card1650.1%

Companies with the most complaints from North Carolina

Swipe the table sideways to see more columns.

#CompanyComplaints
1Transunion Intermediate Holdings, Inc.81,685
2Equifax, Inc.72,490
3Experian Information Solutions Inc.65,700
4Capital One Financial Corporation1,108
5CBC Companies, Inc.1,069
6Lexisnexis1,039
7Wells Fargo & Company868
8Resurgent Capital Services L.P.850
9CL Holdings LLC818
10Block, Inc.750
11Citibank, N.a.695
12Encore Capital Group Inc.657
13Synchrony Financial652
14Bank of America, National Association641
15State Employees’ Credit Union631
16Portfolio Recovery Associates, LLC615
17JPMorgan Chase & Co.559
18National Credit Systems,Inc.534
19Bread Financial Holdings, Inc.519
20Navy Federal Credit Union505
21CCS Financial Services, Inc.483
22Chime Financial Inc466
23Truist Financial Corporation452
24I.C. System, Inc.450
25Paypal Holdings, Inc380

Frequently asked questions

Which company gets the most complaints in North Carolina?
From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from North Carolina consumers (81,685).
What is the CFPB Consumer Complaint Database?
The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
Does a high number of complaints mean a company is bad?
Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
How do I file a complaint?
You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.

Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026

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