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New Mexico Consumer Financial Complaints

Complaints from New Mexico consumers sent to the CFPB, 10/01/2025 to 09/30/2026

Consumer complaints are not verified by the CFPB, and counts are not a rating.

Complaints, last 12 months
11,679
Most common product
Credit reporting or other personal consumer reports
83.0% of complaints
Timely company response
99.3%
Of complaints with a response
Per 100,000 residents
551

Complaints by product

  • Credit reporting or other personal consumer reports9,69383.0%
  • Debt collection7646.5%
  • Credit card3172.7%
  • Checking or savings account2892.5%
  • Money transfer, virtual currency, or money service1581.4%
  • Mortgage1441.2%
  • Vehicle loan or lease1040.9%
  • Payday loan, title loan, personal loan, or advance loan900.8%
  • Student loan750.6%
  • Prepaid card310.3%

Most common issues

  • Incorrect information on your report5,38646.1%
  • Improper use of your report2,18418.7%
  • Problem with a company's investigation into an existing problem2,10318.0%
  • Attempts to collect debt not owed2992.6%
  • Took or threatened to take negative or legal action2111.8%
  • Managing an account1831.6%
  • Written notification about debt1100.9%
  • Problem with a purchase shown on your statement890.8%
  • False statements or representation820.7%
  • Trouble during payment process660.6%

Companies with the most complaints from New Mexico

Swipe the table sideways to see more columns.

#CompanyComplaints
1Transunion Intermediate Holdings, Inc.3,384
2Equifax, Inc.3,238
3Experian Information Solutions Inc.2,822
4Wells Fargo & Company119
5Capital One Financial Corporation83
6Block, Inc.75
7Bank of America, National Association74
8CL Holdings LLC71
9Synchrony Financial64
10Citibank, N.a.62
11Paypal Holdings, Inc56
12Encore Capital Group Inc.55
13JPMorgan Chase & Co.51
14Resurgent Capital Services L.P.48
15CBC Companies, Inc.46
16Chime Financial Inc45
17Bread Financial Holdings, Inc.37
18Lexisnexis36
19CCS Financial Services, Inc.28
20American Express Company27
21Mohela27
22Navy Federal Credit Union27
23Portfolio Recovery Associates, LLC27
24Rocket Mortgage, LLC27
25U.S. Bancorp27

Frequently asked questions

Which company gets the most complaints in New Mexico?
From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from New Mexico consumers (3,384).
What is the CFPB Consumer Complaint Database?
The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
Does a high number of complaints mean a company is bad?
Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
How do I file a complaint?
You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.

Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026