Checked
New York Consumer Financial Complaints
Complaints from New York consumers sent to the CFPB, 10/01/2025 to 09/30/2026
Consumer complaints are not verified by the CFPB, and counts are not a rating.
- Complaints, last 12 months
- 354,385
- Most common product
- Credit reporting or other personal consumer reports
- 90.2% of complaints
- Timely company response
- 99.6%
- Of complaints with a response
- Per 100,000 residents
- 1,785
Complaints by product
- Credit reporting or other personal consumer reports319,82890.2%
- Debt collection11,9213.4%
- Credit card7,7462.2%
- Checking or savings account6,9872.0%
- Money transfer, virtual currency, or money service2,6160.7%
- Mortgage1,4490.4%
- Student loan1,2110.3%
- Vehicle loan or lease1,1900.3%
- Payday loan, title loan, personal loan, or advance loan7750.2%
- Prepaid card4550.1%
Companies with the most complaints from New York
Swipe the table sideways to see more columns.
| # | Company | Complaints |
|---|---|---|
| 1 | Transunion Intermediate Holdings, Inc. | 110,203 |
| 2 | Experian Information Solutions Inc. | 100,482 |
| 3 | Equifax, Inc. | 97,504 |
| 4 | Capital One Financial Corporation | 2,983 |
| 5 | JPMorgan Chase & Co. | 2,885 |
| 6 | Citibank, N.a. | 2,558 |
| 7 | Bank of America, National Association | 1,866 |
| 8 | Lexisnexis | 1,481 |
| 9 | Resurgent Capital Services L.P. | 1,282 |
| 10 | Encore Capital Group Inc. | 1,278 |
| 11 | American Express Company | 1,189 |
| 12 | Synchrony Financial | 1,171 |
| 13 | Portfolio Recovery Associates, LLC | 1,163 |
| 14 | CBC Companies, Inc. | 1,040 |
| 15 | Wells Fargo & Company | 1,036 |
| 16 | TD Bank US Holding Company | 1,025 |
| 17 | CL Holdings LLC | 883 |
| 18 | Block, Inc. | 825 |
| 19 | Paypal Holdings, Inc | 812 |
| 20 | Barclays Bank Delaware | 793 |
| 21 | Bread Financial Holdings, Inc. | 746 |
| 22 | Chime Financial Inc | 692 |
| 23 | Fidelity National Information Services, Inc. (FNIS) | 688 |
| 24 | Early Warning Services, LLC | 640 |
| 25 | Goldman Sachs Bank USA | 618 |
Frequently asked questions
- Which company gets the most complaints in New York?
- From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from New York consumers (110,203).
- What is the CFPB Consumer Complaint Database?
- The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
- Does a high number of complaints mean a company is bad?
- Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
- How do I file a complaint?
- You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.
Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026
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