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District of Columbia Consumer Financial Complaints

Complaints from District of Columbia consumers sent to the CFPB, 10/01/2025 to 09/30/2026

Consumer complaints are not verified by the CFPB, and counts are not a rating.

Complaints, last 12 months
19,190
Most common product
Credit reporting or other personal consumer reports
89.8% of complaints
Timely company response
99.4%
Of complaints with a response
Per 100,000 residents
2,817

Complaints by product

  • Credit reporting or other personal consumer reports17,24089.8%
  • Debt collection6553.4%
  • Checking or savings account4032.1%
  • Credit card3481.8%
  • Money transfer, virtual currency, or money service1390.7%
  • Mortgage1160.6%
  • Vehicle loan or lease1010.5%
  • Student loan990.5%
  • Payday loan, title loan, personal loan, or advance loan520.3%
  • Prepaid card300.2%

Companies with the most complaints from District of Columbia

Swipe the table sideways to see more columns.

#CompanyComplaints
1Transunion Intermediate Holdings, Inc.6,020
2Equifax, Inc.5,425
3Experian Information Solutions Inc.5,169
4Capital One Financial Corporation175
5Citibank, N.a.118
6Bank of America, National Association113
7JPMorgan Chase & Co.93
8Navy Federal Credit Union88
9Block, Inc.69
10Lexisnexis67
11Wells Fargo & Company66
12Mohela55
13CL Holdings LLC48
14Chime Financial Inc47
15Transworld Systems Inc39
16American Express Company38
17CBC Companies, Inc.38
18Fair Collections & Outsourcing, Inc.38
19Truist Financial Corporation33
20Affirm Holdings, Inc31
21Goldman Sachs Bank USA31
22PNC Bank N.A.31
23Resurgent Capital Services L.P.31
24Barclays Bank Delaware29
25Nelnet, Inc.29

Frequently asked questions

Which company gets the most complaints in District of Columbia?
From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from District of Columbia consumers (6,020).
What is the CFPB Consumer Complaint Database?
The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
Does a high number of complaints mean a company is bad?
Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
How do I file a complaint?
You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.

Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026