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Nelnet, Inc. Consumer Complaints
Complaints sent to the CFPB, 10/01/2025 to 09/30/2026. Company name as listed by the CFPB.
Consumer complaints are not verified by the CFPB, and counts are not a rating.
- Complaints, last 12 months
- 6,812
- Most common product
- Student loan
- 53.1% of complaints
- Timely company response
- 99.9%
- Of complaints with a response
- Late responses
- 7
Complaints by product
- Student loan3,61953.1%
- Credit reporting or other personal consumer reports2,55937.6%
- Debt collection5948.7%
- Payday loan, title loan, personal loan, or advance loan150.2%
- Debt or credit management140.2%
- Credit card50.1%
- Checking or savings account30.0%
- Prepaid card20.0%
- Vehicle loan or lease10.0%
Most common issues
- Incorrect information on your report2,37834.9%
- Dealing with your lender or servicer1,78526.2%
- Problem with a company's investigation into an existing problem87012.8%
- Struggling to repay your loan5848.6%
- Improper use of your report4346.4%
- Took or threatened to take negative or legal action2994.4%
- Attempts to collect debt not owed1512.2%
- Written notification about debt661.0%
- Credit monitoring or identity theft protection services620.9%
- False statements or representation600.9%
How the company responded
Company response to the consumer, as reported to the CFPB
- Closed with explanation6,80399.9%
- In progress90.1%
States with the most complaints
Swipe the table sideways to see more columns.
| # | State | Complaints |
|---|---|---|
| 1 | Texas | 985 |
| 2 | Florida | 616 |
| 3 | Georgia | 536 |
| 4 | California | 532 |
| 5 | New York | 376 |
| 6 | Illinois | 311 |
| 7 | Pennsylvania | 286 |
| 8 | North Carolina | 273 |
| 9 | Michigan | 213 |
| 10 | Ohio | 210 |
| 11 | Alabama | 186 |
| 12 | South Carolina | 184 |
| 13 | New Jersey | 173 |
| 14 | Maryland | 166 |
| 15 | Virginia | 154 |
438 complaints came from servicemembers, veterans or their families and 127 from older Americans (62 and older).
Frequently asked questions
- How many complaints does Nelnet, Inc. have?
- The CFPB received 6,812 complaints about Nelnet, Inc. from 10/01/2025 to 09/30/2026. The most common product was student loan (3,619).
- Does Nelnet, Inc. respond to complaints on time?
- Nelnet, Inc. gave a timely response to 99.9% of complaints that have a response recorded.
- What is the CFPB Consumer Complaint Database?
- The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
- Does a high number of complaints mean a company is bad?
- Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
- How do I file a complaint?
- You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.
Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026