Checked
Hawaii Consumer Financial Complaints
Complaints from Hawaii consumers sent to the CFPB, 10/01/2025 to 09/30/2026
Consumer complaints are not verified by the CFPB, and counts are not a rating.
- Complaints, last 12 months
- 12,583
- Most common product
- Credit reporting or other personal consumer reports
- 88.8% of complaints
- Timely company response
- 99.5%
- Of complaints with a response
- Per 100,000 residents
- 871
Complaints by product
- Credit reporting or other personal consumer reports11,17088.8%
- Debt collection3963.1%
- Credit card3292.6%
- Checking or savings account2091.7%
- Money transfer, virtual currency, or money service1221.0%
- Mortgage1221.0%
- Student loan1060.8%
- Payday loan, title loan, personal loan, or advance loan550.4%
- Vehicle loan or lease500.4%
- Prepaid card130.1%
Most common issues
- Incorrect information on your report7,32558.2%
- Improper use of your report2,45819.5%
- Problem with a company's investigation into an existing problem1,39311.1%
- Attempts to collect debt not owed1661.3%
- Managing an account1281.0%
- Problem with a purchase shown on your statement1160.9%
- Took or threatened to take negative or legal action970.8%
- Written notification about debt690.5%
- Trouble during payment process620.5%
- Other features, terms, or problems470.4%
Companies with the most complaints from Hawaii
Swipe the table sideways to see more columns.
| # | Company | Complaints |
|---|---|---|
| 1 | Transunion Intermediate Holdings, Inc. | 4,191 |
| 2 | Equifax, Inc. | 3,452 |
| 3 | Experian Information Solutions Inc. | 3,220 |
| 4 | Capital One Financial Corporation | 80 |
| 5 | Citibank, N.a. | 72 |
| 6 | Bank of America, National Association | 63 |
| 7 | Paypal Holdings, Inc | 50 |
| 8 | CBC Companies, Inc. | 49 |
| 9 | Navy Federal Credit Union | 48 |
| 10 | Synchrony Financial | 48 |
| 11 | JPMorgan Chase & Co. | 47 |
| 12 | Barclays Bank Delaware | 44 |
| 13 | American Express Company | 37 |
| 14 | Block, Inc. | 37 |
| 15 | Bank of Hawaii Corporation | 36 |
| 16 | First Hawaiian, Inc. | 34 |
| 17 | Encore Capital Group Inc. | 33 |
| 18 | Wells Fargo & Company | 32 |
| 19 | Nelnet, Inc. | 31 |
| 20 | Lexisnexis | 29 |
| 21 | Resurgent Capital Services L.P. | 28 |
| 22 | Bread Financial Holdings, Inc. | 27 |
| 23 | CL Holdings LLC | 27 |
| 24 | Mohela | 26 |
| 25 | Chime Financial Inc | 25 |
Frequently asked questions
- Which company gets the most complaints in Hawaii?
- From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from Hawaii consumers (4,191).
- What is the CFPB Consumer Complaint Database?
- The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
- Does a high number of complaints mean a company is bad?
- Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
- How do I file a complaint?
- You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.
Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026