Checked
Puerto Rico Consumer Financial Complaints
Complaints from Puerto Rico consumers sent to the CFPB, 10/01/2025 to 09/30/2026
Consumer complaints are not verified by the CFPB, and counts are not a rating.
- Complaints, last 12 months
- 28,044
- Most common product
- Credit reporting or other personal consumer reports
- 96.3% of complaints
- Timely company response
- 99.8%
- Of complaints with a response
- Per 100,000 residents
- 867
Complaints by product
- Credit reporting or other personal consumer reports27,01296.3%
- Debt collection3461.2%
- Credit card2731.0%
- Checking or savings account1330.5%
- Money transfer, virtual currency, or money service730.3%
- Vehicle loan or lease590.2%
- Mortgage520.2%
- Payday loan, title loan, personal loan, or advance loan420.1%
- Student loan410.1%
- Debt or credit management90.0%
Most common issues
- Incorrect information on your report20,70173.8%
- Problem with a company's investigation into an existing problem4,33615.5%
- Improper use of your report1,8356.5%
- Attempts to collect debt not owed1550.6%
- Unable to get your credit report or credit score1480.5%
- Managing an account900.3%
- Problem with a purchase shown on your statement680.2%
- Written notification about debt630.2%
- Took or threatened to take negative or legal action540.2%
- Problem with fraud alerts or security freezes500.2%
Companies with the most complaints from Puerto Rico
Swipe the table sideways to see more columns.
| # | Company | Complaints |
|---|---|---|
| 1 | Transunion Intermediate Holdings, Inc. | 9,865 |
| 2 | Experian Information Solutions Inc. | 8,452 |
| 3 | Equifax, Inc. | 8,354 |
| 4 | Banco Popular De Puerto Rico | 124 |
| 5 | Citibank, N.a. | 78 |
| 6 | Capital One Financial Corporation | 71 |
| 7 | Firstbank Puerto Rico | 68 |
| 8 | OFG Bancorp | 67 |
| 9 | Synchrony Financial | 62 |
| 10 | Encore Capital Group Inc. | 46 |
| 11 | Paypal Holdings, Inc | 45 |
| 12 | JPMorgan Chase & Co. | 41 |
| 13 | Lexisnexis | 41 |
| 14 | Portfolio Recovery Associates, LLC | 35 |
| 15 | Pentagon Federal Credit Union | 28 |
| 16 | American Express Company | 27 |
| 17 | CL Holdings LLC | 27 |
| 18 | Nelnet, Inc. | 27 |
| 19 | Bank of America, National Association | 26 |
| 20 | Discover Bank | 23 |
| 21 | Affirm Holdings, Inc | 21 |
| 22 | CBC Companies, Inc. | 18 |
| 23 | Wells Fargo & Company | 18 |
| 24 | Goldman Sachs Bank USA | 16 |
| 25 | Mohela | 16 |
Frequently asked questions
- Which company gets the most complaints in Puerto Rico?
- From 10/01/2025 to 09/30/2026, Transunion Intermediate Holdings, Inc. received the most complaints from Puerto Rico consumers (9,865).
- What is the CFPB Consumer Complaint Database?
- The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
- Does a high number of complaints mean a company is bad?
- Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
- How do I file a complaint?
- You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.
Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026