Checked
Guam Consumer Financial Complaints
Complaints from Guam consumers sent to the CFPB, 10/01/2025 to 09/30/2026
Consumer complaints are not verified by the CFPB, and counts are not a rating.
- Complaints, last 12 months
- 121
- Most common product
- Credit reporting or other personal consumer reports
- 57.9% of complaints
- Timely company response
- 97.5%
- Of complaints with a response
Complaints by product
- Credit reporting or other personal consumer reports7057.9%
- Credit card1814.9%
- Debt collection119.1%
- Checking or savings account75.8%
- Money transfer, virtual currency, or money service65.0%
- Student loan43.3%
- Payday loan, title loan, personal loan, or advance loan32.5%
- Debt or credit management10.8%
- Vehicle loan or lease10.8%
Companies with the most complaints from Guam
Swipe the table sideways to see more columns.
| # | Company | Complaints |
|---|---|---|
| 1 | Equifax, Inc. | 23 |
| 2 | Transunion Intermediate Holdings, Inc. | 21 |
| 3 | Experian Information Solutions Inc. | 18 |
| 4 | First Hawaiian, Inc. | 5 |
| 5 | Citibank, N.a. | 3 |
| 6 | JPMorgan Chase & Co. | 3 |
| 7 | Nelnet, Inc. | 3 |
| 8 | Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis | 3 |
| 9 | Synchrony Financial | 3 |
| 10 | TD Bank US Holding Company | 3 |
| 11 | Army and Air Force Exchange Service | 2 |
| 12 | Capital One Financial Corporation | 2 |
| 13 | Goldman Sachs Bank USA | 2 |
| 14 | OneMain Finance Corporation | 2 |
| 15 | Pentagon Federal Credit Union | 2 |
| 16 | Paypal Holdings, Inc | 2 |
| 17 | Truist Financial Corporation | 2 |
| 18 | TransferWise Ltd | 2 |
| 19 | American Express Company | 1 |
| 20 | Auto Finance USA, LLC | 1 |
| 21 | Bank of America, National Association | 1 |
| 22 | Bank of Hawaii Corporation | 1 |
| 23 | Bread Financial Holdings, Inc. | 1 |
| 24 | Consumer Adjustment Company Incorporated | 1 |
| 25 | Consumer Legal Group, P.C. | 1 |
Frequently asked questions
- Which company gets the most complaints in Guam?
- From 10/01/2025 to 09/30/2026, Equifax, Inc. received the most complaints from Guam consumers (23).
- What is the CFPB Consumer Complaint Database?
- The Consumer Financial Protection Bureau sends complaints about financial products and services to companies and publishes them after the company responds or after 15 days. DatenUS shows counts only. Complaint details and consumer stories are on consumerfinance.gov.
- Does a high number of complaints mean a company is bad?
- Not by itself. Large companies with millions of customers get more complaints, and complaints are not verified. Most complaints about credit reports go to the three national credit bureaus.
- How do I file a complaint?
- You can submit a complaint at consumerfinance.gov/complaint or call the CFPB at (855) 411-2372.
Source: Consumer Financial Protection Bureau, Consumer Complaint Database · 10/01/2025 to 09/30/2026
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